Refund Policy

Refund Policy - PrimeSporty: 30-Day Money-Back Guarantee with Special Notes

At PrimeSporty, we are committed to making your shopping experience as seamless as possible, and we understand that situations may arise where you need to request a refund. Here's a detailed breakdown of our refund policy, including some special notes:

Refund Eligibility:

  1. 30-Day Money-Back Guarantee: You have up to 30 days from the date of delivery to request a refund for your order. If you are not entirely satisfied with your purchase, we offer a full refund within this timeframe.

  2. Personalized and Customized Items: While our return policy typically does not allow returns for personalized or customized items, our 30-day money-back guarantee applies to all eligible products.

Special Notes:

  1. Defective or Incorrect Orders: If you receive a product that is defective or different from what you ordered, we apologize for any inconvenience. In such cases, we will issue a 100% refund to rectify the error.

  2. Sizing Issues: We understand that sizing can sometimes be a challenge. If you receive an item that does not fit as expected, please contact our customer support team within the 30-day window. We will work with you to find a solution, which may include a refund or an exchange for the correct size.

Refund Process:

  1. Request a Refund: To initiate a refund request, please contact our customer support team within the 30-day window. You can reach us through our website's "Contact Us" page or by emailing our support team directly.

  2. Return the Product: If your refund request is approved, you will receive detailed instructions on how to return the item(s). Please note that you are responsible for the cost of returning the product to us.

  3. Refund Processing: Upon receiving the returned item(s) and verifying their condition, we will promptly process your refund. Refunds will be issued to the original payment method used for the purchase.

  4. Refund Timeframe: We understand the importance of a timely refund. Please allow up to 10 business days for the refund to be processed and appear in your account. The exact time may vary depending on your financial institution.

Cancellation Policy:

  1. Order Changes: As mentioned in our return policy, changes or cancellations can only be made within the first 24 hours after placing an order. Please contact our customer support team promptly if you need to make any adjustments or cancel your order during this initial timeframe.

Contact Us:

If you have any questions, concerns, or need assistance with a refund request, please do not hesitate to reach out to our dedicated customer support team. We are here to assist you, address any concerns, and ensure that your shopping experience with PrimeSporty remains enjoyable.

PrimeSporty is dedicated to providing personalized and unique products that celebrate your individuality. We appreciate your trust in us as your fashion destination and are committed to delivering outstanding service. Thank you for choosing PrimeSporty.